Terms & Conditions

1. Our Store Policy

At spoiledlittlethings, we strive to bring you a smile with every purchase.  We're committed to handling your order as efficiently and professionally as possible by processing it straight away, making sure your product passes our final quality check before leaving our store, and delivering it to your doorstep as quickly as possible.  If you are dissatisfied or if you change your mind about a product, we want to help as much as possible in keeping you happy.  The following Terms and Conditions lay out in plain English (hopefully!) what to expect when shopping at Spoiledlittlethings.  

2. Your Guarantee

Spoiledlittlethings guarantees that all items sold by us are genuine, brand-new and are of the highest quality attainable.  All our items are sourced either direct from the designers or their authorized distributors.  We sell only first quality items and we do not stock flawed, imperfect or factory-second items.  Occasionally, we may offer for sale products that have minor imperfections that arose during shipping from the manufacturer to our store and where it doesn't pass our quality control standard.  These items will clearly be marked as imperfect and will be sold at a discount to our retail prices, and so that you are aware of the state of such items before purchasing.  

3. Secure Payments

We accept online payments made using Mastercard, Visa, or American Express.  At the moment we use Paypal to process our payments.  In the future we will enhance our payment gateway and integrate it better into our main website.  But regardless of whether we use Paypal or another payment gateway, rest assured that your payment is processed using a secure, dedicated payment provider with proven security measures to safeguard your credit card and personal details.  Spoiledlittlethings never stores any of your credit card details.  

4. Payment Currency

Product prices are listed in Hong Kong dollars (HKD) and your credit card will be charged in HKD.  

5. Shipping and Delivery

After receipt of your order, we despatch your shipment on the next business day at the latest.  In rare circumstances, our systems may get messed up and we find out there's no stock on hand.  If such an event occurs, we will apologize and let you know as soon as possible of the mistake.   

Deliveries to Hong Kong and the majority of countries in Asia, Australia & New Zealand is via our courier.  These will require your signature upon delivery.  For other regions, delivery will be by Hongkong Post.  

The following is an indicative guide of Spoiledlittlethings' delivery timelines and fees.  

REGION

DELIVERY SCHEDULE

HKD

Hong Kong

3-5 working days

Free

Australia, China, Indonesia, Japan, Korea, Macau, Malaysia, Taiwan

5-7 working days

Free

Rest of the World

5-10 working days

$100

 

Please note that we are not responsible for any customs clearance, tax or duty charges that your country may impose upon importation and / or delivery. You are responsible for all such costs.   

 

6. Returns and Refunds

Changed your mind?

We want you to be happy.  If for whatever reason you are dissatisfied with any item you bought from Spoiledlittlethings, you are entitled to a refund if you return the item to us within 14 days of your receipt of the product.  Please note the following conditions in order to be eligible for refunds:

  1. The item was purchased at full price, and it wasn't marked down or discounted.  We regret that discounted sales are final and no refunds will be provided.  The only exception is if the product is defective (see below).
  2. The item must be in brand-new condition.  It must not have been worn or washed, and where applicable the tags must not have been removed.  
  3. For shoes, the soles must not be marked or appear to have been walked on.
  4. If your product was originally shipped to you via free delivery, please note that we will charge HKD $100 from your refund amount to partially cover our original delivery cost.  For example, if your purchase costed $1,000 and was delivered to you free, and you wish to refund your product, your refund amount  will be $900.  Unfortunately, we have to charge you this amount to offset our shipping costs which in almost all cases cost more than $100.  
  5. The cost of sending the product back to us will also be paid by you.

On sale items

If the product is bought on sale (i.e. as part of a sale campaign or where prices are marked-down from its retail price), we regret that sales are final and no refunds will be provided.  The only exception is where the purchased item is defective (see below).  

Defective products

Defective items are entitled to a full refund, and all shipping costs will be paid by Spoiledlittlethings.  Please notify us within 14 days of receipt of the product.  

Refund procedure

For all returns and refund requests, before sending the item back to us please:

  1. Contact us via email (service@spoiledlittlethings.com) and;
  2. Provide your name, invoice number, description of the product that you wish to return, and the reason for its return;
  3. Provide your daytime contact details such as phone number and e-mail address.

We will then provide you a Return Authorization code, and further instructions on how to return the product to us.  Generally, you should re-use the original packing sent from Spoiledlittlethings and send it back to us via your local post-office.  As soon as we receive the product back from you (and where applicable after we've inspected it), we will credit the money to your credit card account.  

7. Privacy

As part of your purchase, we may collect certain personal information from you such as, but not limited to, your name, address, and contact numbers and details.  We may also hold this information in our database and our documents as part of our records.  We will never pass your information to third parties without your permission.  From time-to-time, we may request you to subscribe to our promotional materials sent via mail or e-mail.  We will obtain your permission before doing so.  

8. Governing Law

Spoiledlittlethings.com is a limited liability company incorporated in Hong Kong.  All terms of use of the spoiledlittlethings.com site is governed by the laws of Hong Kong.

9. Copyright and Trademarks

All contents of this website belong either to Spoiledlittlethings, or to the respective copyright owners of the products they represent, and are protected by copyright.  You may not copy or reproduce with our express permission or the express permission of the respective copyright owners.